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Form
Satisfaction Form Builder
Collect honest feedback with sleek forms that take seconds to complete and minutes to analyze.
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Build a post-support satisfaction form with CSAT rating, open comment, and optional callback request.Form Templates
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Key features
Question recipes
Pull in NPS, CSAT, CES, or custom Likert scales with prewritten prompts.Logic jumps
Route unhappy respondents to follow-up questions or a support queue automatically.Brand controls
Match fonts, colors, and button styles to your site so forms feel trustworthy.Insight board
Watch rolling averages, verbatim highlights, and response volume in one dashboard.Survey tips
1. Send quickly
Trigger the survey right after delivery or support interactions while memories are fresh.
2. Stay short
Aim for five questions max—anything longer loses busy customers.
3. Explain the why
Tell respondents how their answers shape product or service changes to earn better data.
4. Close the loop
If someone leaves a low score, reply within 24 hours and log the resolution.
Who benefits
Support leaders
Monitor CSAT after every ticket without spreadsheet work.
Operations teams
Identify service gaps across locations.
Product managers
Capture sentiment after feature launches and spot regression risks.